Registration Requirements

Middlesbrough Matters Directory is a directory for care, support and wellbeing services.

If you provide a service within this market you can register to market your services for free.

To enter details onto Middlesbrough Matters Directory, you must first register and be assessed as to whether you meet the Middlesbrough Matters Directory registration requirements.

Middlesbrough Council has the discretionary right to refuse registration onto the Middlesbrough Matters Directory and to remove a Service Provider from the Middlesbrough Matters Directory at any time without notice.

Your registration request will be processed according to the Requirements Categories:

  • Regulated personal care services
  • Approved/Preferred/Contracted services
  • Personal assistant
  • Unregulated services
  • Activities outside the home – non contracted / non regulated
  • Equipment, Services & Deliverables within the home (including property boundary)
  • Services provided to the home without any physical contact by the provider
  • Regulated non personal care Services
  • Local Community Networks

Absence of accreditation does not automatically exclude providers from marketing their services on the Middlesbrough Matters Directory.

Regulated personal care services

Regulated activity is any paid or voluntary activity which involves contact with children or vulnerable adults. Activities include but are not exclusive to:

  • Accommodation for persons who require nursing or personal care (Nursing and Residential Homes)
  • Accommodation for persons who require treatment for substance
  • misuse
  • Accommodation and nursing or personal care in the further education sector
  • Personal Care with exceptions
  • Domiciliary Care.

These services are regulated by the Care Quality Commission (CQC) (link to CQC page)

Compulsory requirements:

  • CQC Registration
  • Uploaded copy of last CQC inspection report
  • Insurance Certificate.

Optional requirements:

  • Training undertaken
  • Complaints policy
  • Professional memberships
  • SWC Membership.

Approved / Preferred / Contracted services

Services commissioned under contractual agreement from Middlesbrough Council.

Compulsory requirements:

  • Middlesbrough Council Reference Number

Optional requirements:

  • CQC Registration for Regulated services
  • Insurance Certificate
  • Training undertaken
  • Complaints policy
  • Professional memberships
  • SWC Membership.

Personal Assistants

Personal Care within the home
 
Compulsory requirements:

  • Basic CRB Disclosure (Must be less than 36 months old)
  • Two customer references
  • Evidence of Care Training
  • Public Liability Insurance.

Optional requirements:

Professional memberships

Unregulated Services

Care providers who are neither registered nor licensed by a regulatory body and who have no legally defined scope of practice. Unregulated care providers do not have mandatory education or practice standards.

Compulsory requirements:

  • Basic CRB Disclosure (Must be less than 36 months old)
  • Two customer references
  • Evidence of Care Training.

Optional requirements:

  • Professional memberships
  • Complaints Policy.

Activities outside the home – non-contracted / non regulated

Activities included within category (this list is not exhaustive):

  • Day services
  • Lunch Clubs
  • Adult Learning
  • Transport
  • Brokerage
  • Counselling.

Compulsory requirements:

Where appropriate:

  • Food hygiene certificate
  • Driving Licence & Insurance
  • Qualification to practice
  • Professional Indemnity Insurance Certificate.

Optional requirements:

  • Basic CRB Disclosure (Must be less than 36 months old)
  • Trained First Aider
  • Professional Memberships
  • SWC Membership.

Equipment, Services and Deliverables within the home (including property boundary)

Activities included within category (this list is not exhaustive):

  • Domestic Cleaning
  • Meals
  • Adaptations and equipment
  • Gardening
  • External property maintenance
  • Laundry and Shopping.

Compulsory requirements:

  • Basic CRB Disclosure (Must be less than 36 months old) Evidence of Training

Where appropriate:

  • Professional Indemnity Insurance Certificate

Optional requirements:

  • Professional Memberships
  • Complaints policy Insurance.

Services provided to the home without any physical contact by the provider

Activities included within category (this list is not exhaustive):

  • Deliveries by Universal postage
  • Advice, Information and guidance by phone or post.

Compulsory requirements:

  • None

Optional requirements:

  • Professional Memberships
  • Complaints policy.

Regulated non personal care Services

Activities included within category (this list is not exhaustive):

  • Legal Services
  • Financial Services.

Compulsory requirements:

Registration where appropriate with:

  • Solicitors Regulation Authority (SRA)

Or:

  • Financial Services Authority (FSA)

Optional requirements:

  • Professional Memberships
  • Complaints policy.

Local Community Networks

Non regulated activity provided within and for the local community.

Compulsory requirements:

  • Evidence of not for profit status
  • Clear declaration stating how the service functions
  • Clear declaration clarifying the requirements for signing up to your network – ensuring it is clear to Users of any training, references, CRB checks or other that are or are not required
  • A clear network Disclaimer - to be included in the Service Provider information on Middlesbrough  Matters Directory and, if appropriate, on the website being marketed.

Optional requirements:

  • Complaints Policy
  • Professional Membership
  • Evidence of Training
  • Basic CRB Disclosure (Must be less than 36 months old)