Privacy and cookies policy

Privacy Policy

This privacy policy applies to the Middlesbrough Matters only, and not to any other website linked to or referred to on our site.

Middlesbrough Borough Council respect your rights as an individual. Middlesbrough Borough Council is dedicated to protecting your privacy to the full extent of the UK Data Protection Act of 1998.

We only collect information through Middlesbrough Matters to help develop our database of services and support for people in Middlesbrough, to help us answer your enquiries and to gather feedback and comments on services. Information may also be used for analysis and to monitor the site’s usage. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date to the best of our ability. We will take all reasonable steps in accordance with our legal obligations when notified to update or correct personally identifiable information in our possession.

The personal information we hold is held securely in accordance with our internal security policy and the law.

You have a right to know what information we are processing about you. This can be obtained by applying in writing to Middlesbrough Borough Council and paying any reasonable fee applicable for that access in accordance with the terms of the Freedom of Information Act 2000. If you find any inaccuracies and notify us of the same we will unless the information given to us is not substantiated delete or correct it promptly.

Middlesbrough Matters will never trade, sell or exchange any of your personal details with any third party company or institution.

What are Cookies?
Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users.

They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means.

Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do disable them.

What types of cookies do we use?

Our website uses two kinds of cookies:

1. Session cookies, which are integral to the operation of the website, are stored in your computer's memory temporarily and get deleted when you terminate your current session on the website.
2. Persistent cookies, which are stored on your machine until they expire at their preconfigured expiry date, that are in use on our website are described below.

To find out more about how government websites use cookie please visit
http://www.youtube.com/watch?feature=player_embedded&v=gqDZuS0xZjE

Cookies used by Middlesbrough Care Matters


Managing your current visit:

• Name: ASP.NET_SessionId
• Purpose: Stores the user's session ID to allow the site to recognise your movement around the site as being from one computer.
• Data stored by cookie: Information about the user’s current session.
• Duration of cookie: Expires at the end of the session (when you close your browser).
• More information: Without this cookie, much of the website’s functionality would be impaired, such as searching and filtering results, navigation breadcrumbs, etc.

Managing your shortlist:
• Name: Shortlist
• Purpose: Records the services the user has added to their shortlist.
• Data stored by cookie: The IDs of the services in the shortlist.
• Duration of cookie: 1 year.
• More information: Without this cookie the user would not be able to add services to their shortlist or have them be persisted there between visits to the site.

Logging in to the Administrative area:
• Name: sqlAuthCookie
• Purpose: Records that the user has successfully logged into their MarketPlace account.
• Data stored by cookie: An encrypted authentication key.
• Duration of cookie: Expires at the end of the session (when you close your browser).
• More information: Without this cookie the user would not be able to log in to the website

In addition, as a third party (e.g. service provider) or Local Authority user of the MarketPlace, when you log into your account, the MarketPlace will use cookies to remember various configurations you make throughout the administrative area. These are not recorded by the server.

Logging in to the public area of the MarketPlace:
• Name: sqlAuthCookie
• Purpose: Records that the user has successfully logged into their MarketPlace account.
• Data stored by cookie: An encrypted authentication key.
• Duration of cookie: Expires at the end of the session (when you close your browser).
• More information: Without this cookie the user would not be able to log in to the website.

Text size accessibility widget:

• Name: TEXT-SIZE
• Purpose: Records the user’s preference of text size so that it is persisted between pages and visits to the site.
• Data stored by cookie: small, medium or large.
• Duration of cookie: Permanent.
• More information: Without this cookie the text size will reset with every page visited.

Third Party Cookies

Social media sharing buttons:
• Name: __atuvc, _atshc
• Purpose: Ensures the user sees the updated count if they share a page and return to it before the button’s share count cache is updated on the server.
• Data stored by cookie: Information on the share buttons the user has clicked.
• Duration of cookie: 2 years; end of the session, respectively.
• More information: These cookies are part of a third-party social media widget used by the MarketPlace, produced by a company called AddThis. No data from these cookies are sent back to AddThis and disabling cookies would cause unexpected behaviour for users.

Google Translate:
• Name: googtrans
• Purpose: Records the choice if the user has used the Google Translate widget to change the language of the page.
• Data stored by cookie: A code representing the language chosen.
• Duration of cookie: Expires at the end of the session (when you close your browser).
• More information: Without this cookie the translation would be disabled with every page visited.

Google Analytics:
• Name: _utma, _utmb, _utmc, _utmz
• Purpose: Together these cookies record how many people are using the website and how they move around the site once they've arrived. This helps us monitor how the website is used so that we can see where to make improvements and ensure a good service is provided.
• Data stored by cookies:
- utma stores each user’s number of visits, time of the first visit, the previous visit and the current visit
- utmb and _utmc checks how long a visitor stays on the site: when a visit starts and ends
- utmz tracks where a visitor came from (search engine, search keyword, link)
• Duration of cookies:
- utma expires two years after your last visit to this site
- utmb expires 30 minutes after your visit, or after 30 minutes of inactivity
- utmc expires at the end of a session (when you close your browser)
- utmz expires six months after it was last set.